Gleap's bill has two parts, and they behave differently. The plan is a fixed subscription for the product. The AI agents that work for your team are usage-based and paid from an AI balance.
Four plans. Each one includes everything in the plan before it.
Starter, $29 a month billed yearly or $35 monthly. One seat and one project: the messenger, live chat and the inbox, in-app bug reporting with console logs, and Kai Support answering your customers.
Team, $149 a month billed yearly or $179 monthly. Unlimited seats and projects, every channel, the help center, the roadmap, outbound messages, integrations and the full AI team: Kai Resolve, Kai Code, Kai PM and custom agents.
Pro, $299 a month billed yearly or $359 monthly. Everything in Team, plus Kai Voice, a choice of AI models, advanced reports, SLA policies and custom roles. On yearly billing, Pro includes a $500 AI credit every year.
Enterprise, from $999 a month. The compliance and control plan: SSO, HIPAA BAA, DORA support, bring-your-own-key, payment by invoice, a dedicated contact and an SLA.
Prices show in your currency at checkout. Yearly billing gets you two months free.
Every plan starts with a 7-day free trial. You add a card when you start it, so your workspace keeps running when the trial ends.
Days 1 to 7: everything on your plan is on, and nothing is charged.
Not live by day 6? Gleap adds 7 more days, once, and moves your first payment back with them.
Day 8: the first payment. Paddle, our payment partner, emails you a reminder before it.
Changed your mind? Cancel in Billing before the trial ends and you pay nothing.
On Team and Pro, the trial includes a trial credit for the AI agents. Top-ups become available once you subscribe. The trial is available once per person and company.
You can look around before you pick a plan. Until your trial starts, your workspace is in setup mode: you can set up your project, style the widget and add sources for Kai Support, but nothing reaches your customers. The widget stays off in your app until your trial starts.
If you cancel your trial, the first payment fails, or a cancelled plan reaches its end date, your workspace becomes read-only.
Nothing is deleted. Tickets, contacts and settings are kept, and you can still read them.
Nothing reaches your customers. The widget turns off in your app, Kai Support stops answering, no new conversations come in and no emails go out.
Pick a plan to turn it back on. Everything comes back right away, exactly as you left it.
Early-stage startups may get 50% off Team or Pro for the first 12 months. Check if you qualify.
Kai Support is on every plan. On Team and Pro it costs a fixed price only when it resolves a conversation, and hand-offs to your team are free. The agents that work for your team (Kai Resolve, Kai Code, Kai PM, custom agents and AI workflow steps) are paid from your AI balance and billed on what they actually use.
The billing page shows the balance, what's been used, and a breakdown you can export as CSV. That breakdown is the thing to look at when a month is more expensive than expected: it shows which AI services the spend came from.
Two consequences worth knowing:
A quiet month costs less than a busy one. AI spend follows conversation volume.
The model matters. A larger model on every conversation costs more than one chosen for the job, which is what the automatic model selection is for.
You can add credits at any time. Better, turn on auto-recharge: set a threshold and an amount, and Gleap buys more when the balance drops below it.
There's also a usage limit, which caps what can be spent. It exists so a misconfigured automation or a sudden spike can't produce a surprise. If you're hitting it legitimately, raise it from the same page.
Limit and balance are different things: the balance is what you've bought, the limit is what you allow.
Most overspend comes from the same places: an AI agent answering things a help center article would have handled, a model heavier than the task needs, or automations doing AI work on tickets nobody reads.
The usage breakdown tells you which of those it is faster than any amount of guessing.
