Work several projects in one inbox
Set up ticket types and custom fields
Set up teams and how tickets are assigned
Set operating hours and reply-time targets
Filter the inbox and save your own views
Let AI title, summarise and prioritise tickets
Ask an AI agent inside a ticket
Link tickets and group an outage under one tracker
Leave internal notes and mention teammates
Merge, snooze and archive conversations
Work the inbox by keyboard
Start a video call from a conversation
Schedule a reply for later
Merge two conversations: which one stays
Where are message templates? They're called Macros now
Search everything and run commands with ⌘K
