---
title: "Let customers call Kai Voice from the widget"
description: "Turn on live voice calls, choose Kai’s voice and pronunciations, set a monthly limit and test the customer experience."
url: https://help.gleap.ai/tr/articles/16751995-let-customers-call-kai-voice-from-the-widget
collection: "Kai Voice and phone"
updated: 2026-11-01
language: tr
alternates: [en]
---

# Let customers call Kai Voice from the widget

Turn on live voice calls, choose Kai’s voice and pronunciations, set a monthly limit and test the customer experience.

Kai Voice lets customers speak with Kai Support in a live call from the widget. It uses the support knowledge and tools available to Kai, so prepare those before turning calls on. Kai Voice is included in Team and higher current plans and is billed by usage.

A recorded **Voice message** is transcribed and answered in text. **Live voice calls** are a two-way conversation.

### Turn on widget calls

1.  Open **AI agents → Kai Support → Settings → Answers & media**.
    
2.  Under **Images & voice**, turn on **Live voice calls**.
    
3.  Choose the **Call voice**. The available voices support multiple languages.
    
4.  Set **Minutes per month** and review the usage shown beside it.
    
5.  Add pronunciations for product names or terms Kai should say a particular way.
    
6.  Wait for the settings to save, then open your widget and try a call.
    

![Kai Voice settings showing live voice calls, voice selection, pronunciation and the monthly limit in the Pied Piper demo project.](https://staticfiles.gleap.io/p613b5dd730aed737108f87ab/VBSFZQWMRlqU427T5AgAlEAT0VsAxjmwkFM6CSvvZB1nuhwpDTNa3j8DusvepKjbLdVcYwnQixO.png)

The customer must allow microphone access. Make a test call in a demo environment and check the start, answer and end of the call as well as the resulting conversation.

### Set a sensible minute limit

The limit controls the project’s monthly Kai Voice usage. Widget and phone calls contribute to the voice usage shown by the project. Kai Copilot calls have their own pool.

Reaching a cap prevents further AI call handling according to the call path; it does not add prepaid minutes. AI balance, plan access and the project’s voice limit all need to allow the call. Check the usage and current rate in the app before widening access.

### Check what Kai can answer

Try a question covered by your knowledge, a question requiring a connected tool and a request for a teammate. Review the transcript and any handover so you know the caller reaches the intended path.

If calls are unavailable, check the plan, the Live voice calls switch, monthly usage, AI balance and microphone permissions.

### Phone numbers are configured separately

A widget call does not require a telephone number. To answer an existing support number or obtain a new one, use **Settings → Phone**. Phone lines have their own greeting, routing, recording and handover settings.

### Related

-   [Give Kai a name, tone and avatar](https://help.gleap.ai/en/articles/238-give-kai-a-name-tone-and-avatar.md)
    
-   [What your AI can learn from](https://help.gleap.ai/en/articles/258-what-your-ai-can-learn-from.md)
    
-   [Let Kai hand a conversation to your team](https://help.gleap.ai/en/articles/240-let-kai-hand-a-conversation-to-your-team.md)